Best Practices Guide
We use Google's guidelines as a benchmark. There are character limitations for fields such as business name, description, products, etc. Our business profile dashboard will guide you as you enter data for your listing. Use of plain text is recommended, as special characters such as trademark symbols will cause an error response.
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Business Profile Guideline
(1) Consistency: Keeping your name, address, and phone number consistent on all search platforms improves visibility and search ranking, decreases the chances that your listing will be duplicated, and minimizes consumer confusion. Syndication of your Business Profile will help to ensure consistency.
(2) Depth: Fill out all the fields in your Business Profile that are relevant for your business. Name, address, phone, and category are required, but there are many optional fields that you should take the time to fill out.
More enhanced information means more ways your listing can be returned in search results. Often overlooked items that most search sites include are hours of operation and payment methods; both publishers and consumers value this data. Photos, videos, and business descriptions are also highly regarded by search experts as important fields.
(3) Name: Use the “doing business as” or “street” name as visitors to your physical location would find it.
(For corporate names, use the Alternate Name field described below.) Do not add keywords or locations to the business name as in “MyBusiness Window Treatment Specialists” or “MyBusiness Serving the Dayton Area.” This is considered spam by many important sites and can lead to loss of ranking, deletion, duplication, or general lack of prominence.
(4) Alternate Name: The alternate name field is for a corporate name or another business name that might be found on public records relating to the business, such as government filings. This field will help connect public records to your business for verification purposes, and may provide additional information of value to the consumer. If you have a firm or practice with multiple professionals, you can use the alternate name field to indicate the name of the practice.
(5) Primary Contact: You should designate a primary contact in your company who is available at the listed business location. Doing so will increase the legitimacy of your business profile and aid in verification. On some sites, listing a primary contact may be a requirement.
(6) Email Address: A public email address is valuable because it provides another way for customers to contact you. Some publishers may also use public email as a way to verify your business listing information.
You can specify the email address of a designated individual or a general contact address such as firstname.lastname@example.org.
(7) Address: Use the proper, deliverable address of your physical location wherever possible, so that your address matches third party data sources such as utility and government records. Do not use cross streets
(“Corner of Main and Elm”) or GPS coordinates as these may not be accepted by publishers. If your business does not have a physical address, you may list a mailing address such as a P.O. Box number, but be aware that online publishers, especially those providing maps and directions, generally favor brick and mortar locations. You may also use “landmark” addresses, such as shopping malls, preferably in the secondary address line.
(8) City: Do not choose a “better” city even if you are right on its border. What is sometimes termed “address social climbing” will actually lead to loss of visibility, as your listed city may not pass verification and will not match other public sources of information about your business.
(9) Phone: Use the primary number that is most commonly associated with your business. Local numbers are strongly preferred by publishers. Avoid call tracking numbers and call center numbers. Such numbers are considered undesirable by publishers and data aggregators because they are associated with a third party provider and not the business itself. Such numbers, even if they do end up in publication, may cause your business listing to be duplicated, leading to lower ranking and reduced visibility. If you have multiple business locations, try to use distinct phone numbers. Avoid using a toll-free number as your primary number if at all possible, as doing so may place you in a separate database and make your business less prominent in local search results. Mobile numbers and internet (VoIP) phone numbers are acceptable, though data aggregators and publishers sometimes find these numbers more difficult to verify.
(10) Alternate Phone Number: This is the field for toll-free numbers or other secondary phone numbers.
(11) Business Website: If possible, provide the main home page address and not a subdirectory page:
www.mybusiness.com rather than www.mybusiness.com/services or services.mybusiness.com. Try not to use subdomains or web pages on someone else’s website as your primary web address, as such web addresses may not pass publisher validation. Make sure the business name, address, and phone number are clearly listed on your website and that they match the information in your Business Profile.